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Frequently Asked Questions (FAQs)
When is payment taken for my order?
Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.
How would you ship my order?
For large products, we deliver your product via a third party logistics company offering you the “room of choice” scheduled delivery service. For small products, we offer free parcel delivery.
Can I cancel my order?
Scheduled delivery orders can be cancelled 72 hours prior to your selected delivery date for full refund.